A personalised song is not an ordinary item: either it moves you, or it is of no use. That is why our policy is simple, and more generous than the law requires of us.

30-day guarantee: satisfaction or your money back

You have 30 days from delivery of the song to tell us you are not satisfied. You do not need to justify your musical taste or fill in any forms.

First, we try to fix it

In most cases the problem is a small detail: a name pronounced incorrectly, a missing memory, a voice that is not what you had in mind, or a tempo that is too fast.

Write to us about what is wrong and we will use the revisions included in the package you chose. We will rework the song and send it back to you. The more precise you are about what to change, the more likely the second attempt will be the right one.

If it truly is not right

If, after the revisions, the song still does not convince you, we will refund the full amount paid, including any express delivery fee. No deductions, no penalties.

How to request a refund

Write to contact@canzone-unica.com stating:

• your order number, found in your confirmation email;
• the email address used for the purchase;
• in one line, what did not work.

We reply within 24 business hours.

Refund timing

Once your request has been accepted, we process the refund within 14 days to the same payment method used for the purchase. The actual time for the funds to appear then depends on your bank or card network, typically 3 to 10 business days.

What happens to a refunded song

After the refund, the usage licence lapses and we ask you not to use the file any further, nor to share or publish it. We remain reasonable about this: we do not ask you to prove anything, we rely on your honesty.

Cases where we cannot issue a refund

We cannot process the request if more than 30 days have passed since delivery, if the song has already been used in a commercial context in breach of the terms of sale, or in the case of manifestly repeated and unfounded requests about the same order.

Statutory right of withdrawal

The song is digital content produced to your specific request and clearly personalised. For this type of product, the ordinary 14-day right of withdrawal does not apply, as provided under Article 59 of the Italian Consumer Code (Codice del Consumo) and Directive 2011/83/EU. By completing your order, you expressly request that work begin immediately.

The commercial 30-day guarantee described above is offered to you voluntarily by us and is broader than what the law requires. It does not replace or limit the rights the law grants you in the case of a defective or non-conforming product.

Order not delivered

If you have not received the song within the expected time, there is no need to request a refund: write to us and we will track it down. Nine times out of ten it is an email that ended up in the spam folder. Instructions are on the Shipping and delivery page.

Contact

CANZONE LLC
167 Madison Avenue, Suite 205
New York, NY 10016, United States
contact@canzone-unica.com

Last updated: 7 September 2026