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Terms of service
These terms govern the sale of the services offered on the canzone-unica.com website. By placing an order, you confirm that you have read and accepted them.
The canzone-unica.com website is operated by CANZONE LLC, 167 Madison Avenue, Suite 205, New York, NY 10016, United States.
For any communication: contact@canzone-unica.com
You are buying a personalised song, custom-made from the information you give us in the questionnaire. The result is a digital audio file in MP3 format, delivered by email. We do not ship any physical medium.
Each song is unique and composed specifically for you. We do not resell the same song to other customers.
You fill in the questionnaire, giving the recipient, the occasion, the musical style, the type of voice, and the memories or messages you want to include. You check the summary, enter your email address and complete payment. You immediately receive an order confirmation, then the song within the times set out in point 5.
To place an order you must be at least 18 years old and have the capacity to enter into a contract.
Prices are shown in euros and include any applicable taxes. The price of the personalised song is 39.90 €. Express delivery within 24 hours is an optional service at a cost of 9.90 €.
Payment is made at the time of ordering, using the methods shown at checkout. Transactions are handled by certified payment providers: we never gain access to your full card details.
The contract is deemed concluded when you receive our order confirmation email.
The song is delivered by email to the address you provided:
The time runs from the moment of payment. You will find more details on the Shipping and delivery page.
The quality of the song depends directly on what you tell us. You are responsible for the truthfulness and lawfulness of the information you enter in the questionnaire.
You agree not to include offensive, defamatory, discriminatory, threatening or sexually explicit content, unlawful content, or content that infringes the rights of third parties, including copyright or registered trademarks. If a brief contains material of this kind, we reserve the right to refuse the order and refund it in full.
If you name a person other than yourself, you confirm that you have the right to share information about them.
Upon completion of payment, we grant you a personal, non-exclusive and non-transferable licence to listen to your song, share it with family and friends, play it during private events such as birthdays, anniversaries or weddings, and post it on your personal social media profiles.
Commercial use is not included: you may not resell it, distribute it on streaming platforms under your own name, use it in advertising, in productions intended for sale, or in contexts that generate revenue. If you need this kind of use, write to us and we will discuss it.
We want the song to genuinely move you. If something does not convince you, you have the revisions included in the package you chose: write to us about what is wrong and we will rework the song.
If, even after the revisions, the result does not satisfy you, our 30-day satisfaction or your money back guarantee applies. The conditions and procedure are described on the Refunds and withdrawal page.
As this is digital content produced at your specific request and clearly personalised, the ordinary 14-day right of withdrawal does not apply, under Article 59 of the Italian Consumer Code (Codice del Consumo) and Directive 2011/83/EU.
By completing your order, you expressly request that performance begin immediately, and you acknowledge that you lose the right of withdrawal once the song has been produced.
This does not affect the commercial 30-day guarantee described in point 8, which we offer voluntarily and which is broader than what the law requires of us.
We are liable for direct damages arising from our failure to perform, within the limits provided by law. We are not liable for the emotional outcome of the song for its recipient, for delays due to incorrect email addresses or full inboxes, nor for interruptions of third-party technical services.
Nothing in these terms limits the rights that the law grants to consumers and that cannot be waived.
We are not liable for delays or failure to perform due to events outside our reasonable control, including failures of technology providers, network outages or actions by authorities.
This relationship is governed by the law of the State of New York, without prejudice to the mandatory rights granted to consumers by the law of the country in which they habitually reside.
If you are a consumer residing in the European Union, you may bring proceedings before the court of your place of residence. You may also use the European online dispute resolution platform available at ec.europa.eu/consumers/odr.
Before anything else, though, write to us: almost all problems are resolved with a single email.
We may update these terms. The version published at the time you placed your order will always apply to that order.
CANZONE LLC
167 Madison Avenue, Suite 205
New York, NY 10016, United States
contact@canzone-unica.com
Last updated: 7 September 2026
